Thursday Jan 16, 2020
From Call Agent to CEO: Steve Bederman
First Contact: Stories of the Call Center
Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the contact center industry.
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Episodes
Episodes
First Contact: Stories of the Call Center
Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry. Host Christian Montes poses questions about their life, their struggles and successes, and most importantly- how and why did they end up with a headset on.
Your Host: Christian Montes
Executive Vice President Client Operations
There’s a sense of combination of mindfullness and being able to be in the moment. It seems there are a lot of people that are looking at the edge and they’re not looking to join.
So from a business perspective I think no one woke up and said “I’m going to own a call center. I wanna run a call center.”
But we leave the idea of it being a call center. Because it’s really not about being a call center. This business is driving outcomes for other companies and how they interact with people.