Friday Mar 20, 2020
Superwoman Decoded: Cathy Karabetsos
First Contact: Stories of the Call Center
Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the contact center industry.
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Episodes
Episodes
Tuesday Feb 18, 2020
Tuesday Feb 18, 2020
This week, Christian is joined by Jake Bush, founder and CEO of INFOCU5. Jake has a wild road to success in the contact center space ever since he took a job at a call center just to earn a bit of extra money. His life took him from extreme sports to working as a line chef, to film studies, and now to being the CEO of one of the fastest-growing companies in the Contact Center World. This is First Contact, Stories of the Call Center, Episode 2 of Season 1.
Thursday Jan 16, 2020
Thursday Jan 16, 2020
Christian Montes, Executive Director of Sales at NobelBiz, talks to Steve Bederman, CEO of NobelBiz, about how he went from recording artist to tech entrepreneur and how he turned his failures into successes. Learn from Steve's vast experience in running contact center operation, with a focus on how leaders can inspire and help their people get to new heights in their careers. This is First Contact: Stories of the Call Center, Episode 1 of Season 1.
First Contact: Stories of the Call Center
Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry. Host Christian Montes poses questions about their life, their struggles and successes, and most importantly- how and why did they end up with a headset on.
Your Host: Christian Montes
Executive Vice President Client Operations
There’s a sense of combination of mindfullness and being able to be in the moment. It seems there are a lot of people that are looking at the edge and they’re not looking to join.
So from a business perspective I think no one woke up and said “I’m going to own a call center. I wanna run a call center.”
But we leave the idea of it being a call center. Because it’s really not about being a call center. This business is driving outcomes for other companies and how they interact with people.